Customer Case Study
Orchard Mental Health
Google Sites Intranet
“Steegle has streamlined our operations, ensuring synergy with our pre-existing systems.” – Juliane Schoenherr
Orchard Mental Health Streamlines Knowledge Management with Steegle.One Intranet
Orchard Mental Health was founded to fill the gap in high quality yet financially-accessible mental health services in the DC metro area. They aim to help community members of all ages and backgrounds obtain research-informed treatment to improve feelings about themselves, their relationships, and their future paths. Orchard Mental Health offers multimodal treatment options including therapy, testing, and medication services to provide a full patient care continuum under one roof. Orchard Mental Health is a growing practice with over 60 clinicians across multiple States in the US. The team is comprised of Psychiatric Nurse Practitioners, Psychologists and Psychotherapists.
Challenges
As the team continued to grow, Orchard Mental Health recognized the need for improved communications, resources and knowledge management. Vital internal documentation, strewn across platforms like Google Drive and Google Classroom, became a bottleneck in efficient resource access. Additionally, the imperative to spotlight the diverse expertise of their growing clinical staff gave rise to a need for an efficient system.
Solution
Orchard Mental Health, realising the urgency for a centralised knowledge hub, allied with Steegle.One. Spearheaded by their Chief Operating Officer, Juliane Schoenherr, this venture aimed at meticulous knowledge management. The integration of Google Sites and other tailored tools, complemented by Steegle.One’s adherence to privacy standards like HIPAA, instilled a sense of data security within Orchard Mental Health where patient confidentiality is paramount.
Key Deliverables
Centralised Knowledge Repository: A unified intranet, facilitated by Steegle.One, converged the dispersed documentation.
Enhanced Staff Profiles: Custom fields were devised to encapsulate the varied expertise of Orchard mental Health’’s clinical team. A unique addition, the question “Just for fun, if you could use the rest of your life to accomplish one thing, what would it be?” added a touch of quirkiness, driving more engagement with the intranet.
Swift Integration: The intranet, congruent with Orchard Mental Health’’s brand image and public interface, was launched promptly.
Empowering Training: In-depth training sessions ensured the staff’s adeptness at leveraging the new platform.
Streamlined Management: Steegle’s suite of automation tools rendered intranet management effortless.
Outcome
The incorporation of Steegle.One into Orchard Mental Health’s operations has been a game-changer. The intuitive knowledge hub empowers the staff with on-the-go information and resource access. Additionally, the comprehensive staff profiles fostered improved intra-departmental collaboration and facilitated the precise matching of patient-specialist needs.
Conclusion
The collaboration between Orchard Mental Health and Steegle exemplifies the revolutionary power of technology in refining internal knowledge flows and enhancing staff collaboration. This judicious step amplifies Orchard Mental Health’s operational efficiency.
“The requirements of our discerning team were manifold, but Steegle.One’s solution has seamlessly blended in. Observing our staff uncover aspects of their colleagues’ expertise, previously unknown to them, has been an enlightening experience. This platform has streamlined our operations, ensuring synergy with our pre-existing systems.”
| Strategic Focus | Before Steegle.One | After Steegle.One |
|---|---|---|
|
Clinical Knowledge Hub
|
Vital documentation scattered across Google Drive and Google Classroom with no central index. |
Centralised Knowledge Hub All critical clinical documentation, manuals, and protocols organized in one secure, accessible place. |
|
Clinician Profiles & Discovery
|
60+ clinicians with professional expertise completely invisible across the multi-state practice. |
Custom Staff Profiles Rich clinician profiles showcasing specialized skills, sub-disciplines, and clinical interests across all locations. |
|
Patient-Specialist Matching
|
No efficient system to match patient diagnostic needs to the right available clinical specialist. |
Precision Care Alignment
Patient-specialist referral matching significantly improved through instantly searchable expertise data and clinician tags.
|
|
HIPAA Security & Endorsement
|
HIPAA compliance required throughout the practice, but lacking a secure centralised hub for clinical docs. |
100% HIPAA-Compliant Hub Protected Google Workspace security with inherited permissions and zero data exposure risks.
Juliane Schoenherr: “seamlessly blended in — enlightening to see colleagues discovered”
|
Frequently Asked Questions
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Mental health practices grow quickly when they get the model right, and Orchard Mental Health did exactly that — expanding to over 60 clinicians across multiple US states. But growth creates an information problem. Vital documentation scattered across Google Drive and Google Classroom becomes a bottleneck. Clinicians can't find what they need quickly, the expertise of colleagues stays invisible, and patient care suffers from poor internal organisation.
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Three clear ones: it consolidated dispersed documentation into a single accessible hub, it created enhanced staff profiles that made each clinician's expertise visible, and it streamlined intranet management through automation tools so the platform doesn't become a maintenance burden.
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By keeping everything inside Orchard's own Google Workspace environment. Patient confidentiality is paramount in mental health, and no sensitive information should sit on a third-party platform. Steegle.One's architecture means data sovereignty is built in — the organisation's own Google security and access controls apply to everything.
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Juliane Schoenherr described watching staff uncover aspects of colleagues' expertise previously unknown to them — and called it an enlightening experience. When you have Psychiatric Nurse Practitioners, Psychologists, and Psychotherapists across multiple states, knowing who specialises in what has a direct impact on care quality.
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Promptly — the case study specifically notes swift integration as a key deliverable. For a practice focused on patient care rather than IT projects, minimising the time and internal resource required to get the intranet live was important. Steegle delivered a platform congruent with Orchard's brand without a lengthy, disruptive build process.
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Yes. If a mental health practice needs a custom patient matching tool, a staff scheduling system, a clinical supervision tracking tool, or an automated onboarding workflow for new clinicians — those can all be built inside Google Workspace using AppSheet or Apps Script.
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Clinical staff need accurate, current information quickly — the wrong version of a protocol has real consequences. AI tools like Gemini can help clinicians find what they need fast, but only when content is well-organised and trustworthy. Steegle.One provides that clean, curated foundation.
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