Orchard Mental Health Streamlines Knowledge Management with Steegle.One Intranet

Orchard Mental Health was founded to fill the gap in high quality yet financially-accessible mental health services in the DC metro area. They aim to help community members of all ages and backgrounds obtain research-informed treatment to improve feelings about themselves, their relationships, and their future paths. Orchard Mental Health offers multimodal treatment options including therapy, testing, and medication services to provide a full patient care continuum under one roof. Orchard Mental Health is a growing practice with over 60 clinicians across multiple States in the US. The team is comprised of Psychiatric Nurse Practitioners, Psychologists and Psychotherapists.

Challenges

As the team continued to grow, Orchard Mental Health recognized the need for improved communications, resources and knowledge management. Vital internal documentation, strewn across platforms like Google Drive and Google Classroom, became a bottleneck in efficient resource access. Additionally, the imperative to spotlight the diverse expertise of their growing clinical staff gave rise to a need for an efficient system.

Solution

Orchard Mental Health, realising the urgency for a centralised knowledge hub, allied with Steegle.One. Spearheaded by their Chief Operating Officer, Juliane Schoenherr, this venture aimed at meticulous knowledge management. The integration of Google Sites and other tailored tools, complemented by Steegle.One’s adherence to privacy standards like HIPAA, instilled a sense of data security within Orchard Mental Health where patient confidentiality is paramount.

Key Deliverables

• Centralised Knowledge Repository: A unified intranet, facilitated by Steegle.One, converged the dispersed documentation.

• Enhanced Staff Profiles: Custom fields were devised to encapsulate the varied expertise of Orchard mental Health’’s clinical team. A unique addition, the question “Just for fun, if you could use the rest of your life to accomplish one thing, what would it be?” added a touch of quirkiness, driving more engagement with the intranet.

• Swift Integration: The intranet, congruent with Orchard Mental Health’’s brand image and public interface, was launched promptly.

• Empowering Training: In-depth training sessions ensured the staff’s adeptness at leveraging the new platform.

• Streamlined Management: Steegle’s suite of automation tools rendered intranet management effortless.