Steegle Tickets
A Ticketing Add-On For Steegle.One Intranets
Employee Support & Service — Built for Google Workspace Teams
Employee Support & Service That Gets People Helped — Not Stuck In A Queue
Steegle Tickets gives growing teams one simple place to handle employee requests on your Google Workspace intranet.
Trusted by Companies Across the Globe
Ticketing Reinvented in Google Workspace
Instead of a traditional ticketing system where employees wait in a queue, the request goes straight to the right responder by email. They click the link, action it, and everything stays tracked from request to resolution. No one has to understand "ticketing." It works beautifully inside a Steegle.One intranet, while being built on Google Workspace foundations that can stand on their own.
THE CLEVER BIT
No Queue — Requests Go Straight To The Right Person
Most ticketing tools sit employees in a queue and expect everyone to log in and learn the software. Steegle Tickets doesn’t. The request is routed and emailed directly to the responder who can act, so people get helped, not parked.
The Employee
Just fills in a form
A teacher, an employee, any team member raise a request by completing a simple form. No queue to wait in, no tool to learn, no system to log into, no new password.
They live entirely in Gmail. Updates come to them by email, exactly where they already work.
Lives in Gmail
Form submitted
Routes to the right team
Email to responder
The Action Responder
Acts from an email link
The form routes automatically and emails the right Action Responder in IT, HR, Finance, or Facilities.
They don’t stay logged in all day. A busy head of department gets the email, clicks the link, signs in, actions the request, and closes it. Because everyone already works in Google, it feels instantly familiar.
Emailed, then acts
As organisations become more distributed and virtual, this matters more than ever. Because nobody has to keep the system open all day, Steegle Tickets works just as well in low-frequency environments, where requests may come once a week, as in high-frequency ones. Action Responders don’t need to constantly monitor the software; they’re notified by email whenever a new ticket arrives, so they only sign in when it’s time to act.
A LIGHTER ALTERNATIVE
Not Another ServiceNow, Zendesk, Salesforce or Freshdesk — And That's The Point
Enterprise helpdesks like ServiceNow, Zendesk, Salesforce Service Cloud and Freshdesk are powerful, but heavy: long configuration, steep learning curves, employees left waiting in a queue, and a lot of features most teams never touch. Steegle Ticketing is the right-sized intranet help desk alternative.
Heavyweight Helpdesks
ServiceNow, Zendesk, Salesforce & Freshdesk
Built for large, complex service operations
Employees wait in a queue for a response
Weeks or months of configuration to launch
Everyone expected to log in and learn the tool
Many features most teams never use
Significant cost and administrative overhead
AppSheet Ticketing Solution
Simple, elegant, right-sized ticketing solution for teams
Built for teams that just want things done properly
No queue — requests go straight to the right responder
Quick to install and live on your Google Workspace
No need to understand ticketing — fill a form, get an email
Only the essentials, with nothing in the way
A fraction of the cost and overhead of enterprise systems
This isn’t a knock on the big platforms; they suit large, complex operations. But if you’re a growing school, business, or distributed team without a ticketing system, or simply don’t want the weight of one, Steegle Tickets gives you a simple, elegant solution. And because it’s customised to each client, if you ever need more, we can build it.
THE EVERYDAY PROBLEM
When Employees Can't Get Help, Requests Get Lost
Across different sites, schools, branches and remote teams, people need the same support functions. And rarely know who to ask. So requests scatter, stall, and quietly disappear.
01
Wrong inbox
People email a personal address that no one else can see or pick up.
02
On leave
The one person who knew is away, and the request just sits there.
03
No record
No case number, no status — nobody knows if it's been actioned.
04
Chased twice
The requester follows up, or gives up. Either way, trust erodes.
FROM RAISED TO RESOLVED
Four Simple Stages
No complex setup project, no months of consultancy, and no need for everyone to learn a new system just to ask for help.
01
Anyone raises it
A requester completes a simple form from the intranet or a link. No licence needed to ask.
02
It routes itself
The form routes and emails the right Action Responder in IT, HR, Finance, Facilities, or any team you define.
03
The responder acts
They sign in via email, view the ticket from the dashboard, and resolve it with elapsed time tracked.
04
Nothing gets lost
Each request carries a case number to completion, so it can't slip through the cracks.
SEE IT IN ACTION
An Employee Help Desk On Your Google Workspace Intranet
Built on Google Workspace foundations, with authentication and security handled by Google. Your data stays inside your own tenancy and never leaves the organisation.
Steegle Tickets is a streamlined ticketing system designed for any organization that needs to manage requests, issues, or support queries without the complexity of traditional platforms. Whether you’re a business, nonprofit, or distributed team, it provides a simple intake process, a powerful management interface, and customizable analytics that adapt to the way you work.
INSIDE THE WORKFLOW
How Are Tickets Managed
Ticket Submission
Submitted via Google Form or AppSheet Form
Users submit a request or report an issue.
Routing & Escalation
Ticket routed to correct team or department
Automatically directed to the right team.
Central Dashboard
Support staff manage and resolve tickets
Collaborate, respond, and resolve efficiently.
Goal: Ensure every request is captured, routed, and resolved quickly.
Collaboration Tools
Notes and attachments make it easy to track progress and share context across teams.
Users submit a request or report an issue.
Analytics & Insights
Reporting shows tickets that are new, ongoing, or resolved, plus the types of issues raised.
Automatically directed to the right team.
Customization & Control
Workflows adapt to team needs, ensuring the system fits the way teams work.
Collaborate, respond, and resolve efficiently.
Goal: Empower teams with the tools, insights, and flexibility to work smarter and deliver better results.
SECURITY AND COMPLIANCE
Secure by Design
Built to align with industry standards and certifications, Steegle ensures your ticketing systems meet compliance requirements without adding complexity. From data protection to regulatory audits, you can trust that your operations remain secure, reliable, and audit-ready.
WHO IT’S FOR
Simplified Ticketing for Every Organisation
Any organisation can benefit. Many are growing, increasingly distributed, and have no ticketing system in place. This employee support hub suits teams across IT, HR, Finance or Facilities, giving staff a simple way to reach shared service functions directly from their intranet.
Site To Head Office
A teacher's Chromebook won't log in. They raise it from the staff intranet and it routes straight to district IT, alongside payroll, certification and other central-team requests. Ideal for growing schools with no ticketing system yet.
Get Support Fast
Account lockouts, device problems, network access, software requests. Raised once, routed to the right responder, tracked to completion, with the whole queue visible to the team.
Request Handling
Benefits, compensation, employee relations, certifications. Everything reaches the right responder, never left waiting because someone's out of office.
One Unified Hub
Branches, depots, stores and remote workers reach facilities, estates or central services through a single front door, with every request captured as a ticket and automatically routed to the right team for resolution.
Orderly, Not Reactive
Payroll queries, expenses, purchasing, leave requests. Each becomes a tracked ticket with an owner, ensuring requests are managed in order and resolved efficiently.
Streamlined Service Access
A front door for your back office. Admissions, member services, and internal helpdesks, with all requests raised in one place, logged as tickets, and managed with clear ownership and full visibility.
CLIENT TESTIMONIAL
Smooth Rollout for Thousands of Staff
The rollout was smooth from start to finish. Steegle trained our staff, worked around our schedules, and stayed responsive throughout. With 4,000 staff to onboard, getting everyone up to speed quickly mattered, and they delivered.
Mark A. Sims
Ombudsman
Richland School District Two
Why it matters: At Steegle, we know organisations need a ticketing system that scales easily, adapts to busy schedules, and gets teams productive fast. This testimonial shows how we deliver exactly that, with proven reliability and responsive support from day one.
WHY STEEGLE TICKETS
Employee Support, Made Simple
It isn't the most powerful ticketing system on the market, and it isn't trying to be. The value is a fast, reliable way to get employees the help they need, with no queue and no learning curve.
No queue, no learning curve
You don't need to understand ticketing. Employees fill a form and stay in Gmail; responders click an email link to act.
Quick to install, familiar to use
Lives in Google Workspace, so your team already knows their way around it. Simple and fast to get running.
Security by Google
Built on Google Workspace in your tenancy, Google handles authentication and security, with data never leaving your organization.
Light, not heavy
A fraction of the cost of enterprise helpdesks like ServiceNow, Zendesk, Salesforce, and Freshdesk, with only essentials and nothing in the way.
Customised to you
Your departments, your categories, your routing, and if you need more than the standard, we can build it.
Nothing gets lost
Case numbers, statuses, ownership and elapsed-time visibility on every request.
Where it fits
Steegle Tickets handles internal requests, with staff and teams reaching their own back office. It’s distinct from Steegle Dialogue, our product for external communication between parents and schools or teachers. Already using Steegle.One? Add Ticketing as a natural request hub inside your intranet. And because every deployment is customised to the client, if you need more than the simple standard, such as extra workflow or deeper integrations, we can build it.
FAQ
Frequently Asked Questions
Quick answers about Steegle Ticketing, employee support & service for Google Workspace.
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Steegle Tickets is a straightforward employee support and service tool for Google Workspace teams. Employees can submit requests using either an online Google Form or an AppSheet form. The ticketing app itself is built with AppSheet, which automatically routes each request to the right Action Responder by email. From there, the responder acts on it and tracks it through to resolution, all without anyone needing to learn a complex ticketing system or wait in a queue.
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No — and that's deliberate. Those are powerful enterprise helpdesks, but they're heavy to configure and carry features most teams never use. Steegle Tickets is the right-sized alternative: a simple, elegant employee help desk that isn't heavy on users. If you genuinely need more, every deployment is customised, so we can build it.
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No. Users simply fill out a form and continue working in Gmail, where updates reach them directly. There’s no queue to wait in, no new tool to learn, and no extra password to remember. Unlike enterprise ticketing systems that are complex and take longer to learn, Steegle Tickets is easy to set up and simple to use, giving employees, managers, and teams fast access to the support they need.
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No. The Action Responder, the IT, HR, Finance, or Facilities person handling the request, is never sitting in the system all day. When a request comes in, they get an email, click the link to sign in, action it, and close it. That’s why it works just as well for low‑frequency teams as it does for high-frequency ones.
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No — but you do need Google Workspace. Steegle Tickets works beautifully inside a Steegle.One intranet as a natural request hub, and it's built on Google Workspace foundations that can stand on their own. Google Workspace is the one essential.
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They solve different problems. Steegle Tickets is for internal employee support, with staff and teams reaching their own IT, HR, Finance, or Facilities functions. Steegle Dialogue is for external communication between parents and schools or teachers. In short: internal support versus external communication.
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Your data always stays within Google. Steegle Tickets is built on Google Workspace foundations, with authentication and security handled by Google, so you’re protected by the same controls you already trust for Gmail, Drive, and the rest of Workspace.
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Yes. The standard product is intentionally simple, but every deployment is configured to your departments, categories and routing. If you need extra workflow or deeper integrations beyond the standard, we can build it for you.
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Steegle Tickets is a managed add-on, priced on enquiry, at a fraction of the cost and overhead of enterprise helpdesks. Book a free discovery call and we’ll show you the product live and scope a setup that fits your organisation.
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Book a free discovery call. We'll walk you through Steegle Tickets, understand how your teams handle requests today, and scope a setup that fits your organisation.