Why Employee Experience Matters More Than Ever
By Dr. Peter Chadha, Head of Product at Steegle
Employee experience (EX) is no longer just an HR buzzword—it’s a key driver of business success. With hybrid and remote work now the norm, organisations must prioritise engagement, communication, and workplace culture to attract and retain top talent. A great employee experience doesn’t happen by chance; it requires strategic investment in the right tools, processes, and mindset.
At Steegle, we believe that technology plays a crucial role in shaping the modern employee experience. In this article, I’ll explore why EX is more important than ever, what businesses should focus on, and how to take actionable steps to improve it.
What Is Employee Experience?
Employee experience encompasses every interaction an employee has with their organisation, from recruitment and onboarding to career development and eventual departure. It’s the sum of workplace culture, technology, and processes that shape an employee’s perception of their job.
A well-designed employee experience takes into account the entire employee lifecycle, including:
✅ Attraction – How prospective employees view your organisation
✅ Recruitment & Onboarding – A seamless introduction to company culture and processes
✅ Development – Opportunities for growth and upskilling
✅ Engagement – Day-to-day interactions, collaboration, and recognition
✅ Retention – Long-term satisfaction and commitment to the company
✅ Exit – Offboarding processes and maintaining alumni relationships
By analysing each stage, companies can develop a strategic approach to enhancing employee experience, making employees feel valued, supported, and empowered.
Why Employee Experience Is Now a Business Priority
In today’s highly competitive job market, employees expect more than just a salary—they want a workplace that supports their growth, wellbeing, and work-life balance. Organisations that neglect EX risk losing talent to competitors who prioritise it. Here’s why it’s critical:
1. Higher Productivity and Performance
When employees feel engaged and supported, they are more motivated and efficient. A strong EX encourages innovation and collaboration, leading to better business outcomes.
2. Improved Employee Wellbeing
Companies that prioritise mental and physical wellbeing create a healthier workforce. Providing flexible working options, wellness programs, and mental health support reduces stress and burnout.
3. Reduced Employee Turnover
Retention is one of the biggest challenges for businesses today. Employees who feel valued and connected to their organisation are less likely to leave, saving businesses the cost of recruitment and training.
4. Lower Absenteeism
Employees with high job satisfaction take fewer sick days, leading to greater consistency, stronger teamwork, and a more resilient workforce.
5. Better Customer Experience
Happy employees lead to happy customers. Engaged and motivated employees provide better service, improving customer satisfaction and loyalty.
What Should an Employee Experience Strategy Focus On?
To create a positive employee experience, businesses need to focus on three key areas:
1. Building a Positive Workplace Culture
A great employee experience starts with a strong company culture. Employees should feel respected, included, and supported in their roles.
📌 Key elements of a thriving workplace culture:
Promoting diversity, equity, and inclusion
Encouraging open and transparent communication
Supporting work-life balance with flexible work options
Creating a safe and supportive environment for employees
2. Supporting Productivity and Career Growth
Employees want to feel that their work is meaningful and that they have opportunities to grow. Organisations must provide the right tools and resources to help employees succeed.
💡 Ways to enhance productivity and development:
Investing in modern technology and collaboration tools
Offering continuous learning and career progression opportunities
Reducing workplace stress through effective management
Providing clear goals and feedback for employee development
3. Recognising and Retaining Top Talent
Retention is a direct outcome of a great employee experience. Employees who feel recognised and valued are more likely to stay and contribute to long-term success.
🏆 Strategies to boost retention:
Competitive salaries and benefits packages
Career advancement opportunities and mentorship programs
Regular performance feedback and goal alignment
Employee recognition programs to celebrate achievements
How to Improve Employee Experience Today
Improving EX doesn’t have to be complicated. Here are some practical steps businesses can take immediately:
1. Gather Employee Feedback
Regular employee satisfaction surveys help identify areas for improvement. But feedback alone isn’t enough—businesses must take action based on employee insights.
2. Offer Workplace Flexibility
Work-life balance is a top priority for employees. Implementing hybrid work models and flexible hours can increase job satisfaction and productivity.
3. Optimise the Onboarding Process
A smooth onboarding experience sets the tone for an employee’s journey. Ensure new hires receive the support, training, and resources they need to succeed from day one.
4. Prioritise Wellbeing Initiatives
Providing access to mental health resources, wellness programs, and stress management tools fosters a healthier, happier workforce.
5. Recognise and Reward Employees
A culture of recognition increases motivation and engagement. Whether through bonuses, public praise, or career growth opportunities, acknowledging employees’ contributions is essential.
