Customer Case Study
EXO Travel’s Intranet
Transformation with Steegle.One
Discover how EXO Travel revolutionized
their digital workplace with Steegle.One.
Overview
As a market leader in the travel industry, EXO Travel operates across 11 countries in Asia with a workforce of over 700 professionals. Known for innovation and operational excellence, EXO Travel had an existing intranet that allowed for communication, but it wasn’t optimal or reflective of their leadership position in the market. Their intranet lacked the efficiency and modern capabilities required to keep pace with their global operations and high standards. To maintain their competitive edge and enhance internal processes, Alexandra Michat, Chief Purpose Officer, and Thierry Rodet, CTO, spearheaded a transformative collaboration with Steegle to implement the Steegle.One platform. The result was a unified, scalable, and future-proof intranet that aligned with EXO Travel’s vision of excellence.
Challenges:
Communication That Was Functional, But Not Exceptional:
EXO Travel’s existing in-house intranet supported global communication but lacked the cutting-edge features required to keep their distributed workforce seamlessly aligned and engaged.Rising IT Resource Strain:
Maintaining their custom-built intranet demanded significant IT bandwidth, pulling focus away from client-centric innovations.Maintaining Market Leadership:
As a leader in their industry, EXO Travel needed an intranet that reflected their commitment to innovation and operational excellence while addressing their growing organizational complexities.Seamless Transition Required:
A smooth migration to a modern solution was critical to avoid disruptions in their distributed workforce and ensure alignment with their operational priorities
Why Steegle.One?
EXO Travel’s leadership team evaluated several intranet solutions before selecting Steegle.One. They chose Steegle for its ability to combine out-of-the-box functionality with tailored customizations, along with its deep integration with Google Workspace.
Key Reasons for Choosing Steegle.One:
Alignment with EXO Travel’s Market Leadership: The platform’s capabilities aligned with the company’s status as an industry leader, ensuring a best-in-class solution.
Flexibility and Customization: Steegle tailored the intranet to EXO’s unique organizational structure and operational needs.
Efficient Implementation: Steegle delivered a modern intranet in just eight weeks, minimizing downtime and disruption.
Cost Optimization: Transitioning to Steegle.One significantly reduced IT maintenance costs while providing a scalable solution.
Solution
Steegle implemented the Steegle.One platform, leveraging its advanced features while introducing customizations to meet EXO Travel’s specific requirements.
Key Features Delivered:
Global News Platform: A centralized hub for sharing updates across EXO’s global workforce, fostering alignment and engagement across regions and cultures.
Enhanced Staff Directory: A customized directory integrated with Google Workspace, allowing employees to easily locate and connect with colleagues globally.
User-Friendly Interface: A sleek, modern design that encouraged high adoption rates with minimal training.
Secure and Scalable: The solution adhered to robust Google Workspace security protocols, ensuring scalability and data protection.
Key Facts - EXO Travel Case Study
Industry: Travel & Tourism (Destination Management Company)
Type of Business: Multinational organization operating across 11 countries in Asia
Headquarters: Bangkok, Thailand
Challenges: Suboptimal communication processes, IT resource strain, and the need for a cutting-edge intranet to support their market leadership
Solution: Steegle.One platform with a global news-sharing facility, custom staff directory, and seamless Google Workspace integration
Results:
15-20% faster communication processes
20% reduction in IT overhead costs
90% employee adoption rate within 3 months
Deployment completed in just 8 weeks
Results That Showcase Leadership
Elevated Communication Standards:
The new news-sharing feature optimized internal communication, allowing EXO Travel to share updates faster and more effectively, aligning with their market-leading status.Optimized IT Resources:
By eliminating the need for in-house intranet maintenance, EXO saved an estimated 20% in IT costs annually, allowing their team to focus on core business priorities.High Employee Adoption:
Within three months, 97% of employees actively used the platform to access news, resources, and directories, a testament to its intuitive design and functionality.Faster Deployment:
The entire project was completed in just eight weeks, ensuring EXO’s global operations experienced minimal disruption.Stronger Global Alignment:
Employees across 11 countries were better connected, fostering collaboration and alignment with company objectives.
Comments from Leadership
"This project was about ensuring our internal operations reflected the same level of excellence that we deliver to our clients. The new platform has been instrumental in unifying our global team and keeping everyone engaged. Steegle’s flexibility and professionalism made this transformation seamless."
Alexandra Michat,
Chief Purpose Officer, EXO Travel
"As a leader in our field, we needed a solution that was both secure and innovative. Steegle delivered a platform that not only met our technical needs but also aligned with our operational priorities. The result is a scalable, secure intranet that supports our continued success and allows my team to focus on the business."
Thierry Rodet,
Chief Technology Officer, EXO Travel
Existing in-house intranet: functional but not reflective of market leadership
IT team spending significant bandwidth maintaining the custom-built intranet
Needed cutting-edge features for 700+ professionals across 11 Asian countries
Smooth migration critical — no disruption to distributed global operations
Before Steegle.One
15-20% faster communication processes across 11 countries
20% reduction in IT overhead costs — team focused on client innovation
90% employee adoption rate within 3 months — intuitive design drove uptake
Alexandra Michat: 'internal excellence now matches what we deliver to clients'
After Steegle.One
Conclusion
EXO Travel’s collaboration with Steegle showcases how innovative technology and expert customization can support market leaders in maintaining their edge. The Steegle.One platform provided EXO with a scalable, modern intranet that aligns with their global goals and operational excellence. By combining a dynamic news-sharing feature, tailored tools, and seamless Google Workspace integration, EXO Travel has set a benchmark for internal communication and collaboration in the travel industry.
Frequently Asked Questions
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Having an intranet and having a good one are different things. EXO Travel — a market leader in destination management across 11 Asian countries with 700-plus professionals — had an in-house intranet that supported communication but wasn't exceptional or reflective of their leadership position. It also consumed significant IT bandwidth in maintenance, pulling focus away from client-facing innovation.
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The numbers are concrete: 15-20% faster communication processes, 20% reduction in IT overhead costs, 90% employee adoption rate within three months, and full deployment completed in eight weeks. CTO Thierry Rodet highlighted both the security and innovation aspects — a scalable, secure platform that meets technical needs and aligns with operational priorities.
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By combining Steegle.One's out-of-the-box capabilities with targeted customisation for EXO's specific organisational structure, rather than building from scratch. The global news platform, enhanced staff directory integrated with Google Workspace, and user-friendly interface were delivered within that tight timeline without disrupting EXO's distributed operations.
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When you have teams in Bangkok, Singapore, Hanoi, and beyond, finding the right colleague in the right country with the right expertise quickly is a genuine operational requirement. EXO Travel's customised staff directory, integrated with Google Workspace, gave employees the ability to locate and connect with colleagues globally.
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The platform adheres to Google Workspace's robust security protocols, keeping all data within EXO Travel's own Google environment. For a company handling partner and operational information across 11 countries with varying data protection requirements, that single consistent security framework is a significant practical advantage.
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Yes. If a travel company needs a custom client briefing system, a regional operations tracker, a vendor management tool, or an automated itinerary workflow — those can be built inside Google Workspace using AppSheet or Apps Script.
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Travel companies generate significant operational content across destinations, suppliers, clients, and regulatory requirements. AI tools like Gemini can help staff find the right information quickly across time zones — critical in an industry where a client request in Bangkok needs an accurate answer within minutes.
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Contact Us
Looking for an intranet solution for Google Workspace?
Since 2008, we here at Steegle.com have been delivering intranet development solutions for Google Sites. We have developed Steegle.One intranet system which builds directly to Google Sites for Google Workspace.
As a certified Google Cloud Partner, we specialize in Google Workspace based solutions. Give us a call at US +1 (302) 672 3007 or UK +44 (207) 871 502 or contact us today to view a demo of our intranet solutions, and see how it can help increase employee productivity and save time and money. Click below to learn more about the Steegle.One Intranet solution.