Customer Case Study
DOC-AID Urgent Care Enhances Communication and Streamlines Operations with Steegle.One Intranet
Discover how DOC-AID leveraged Steegle.One Intranet to enhance team communication, simplify workflows, and boost operational efficiency in a fast-paced healthcare environment.
About DOC-AID Urgent Care
DOC-AID Urgent Care, founded by Dr. Monica Saenz in Laredo, Texas, has become a cornerstone of accessible and affordable walk-in medical care in its region. With a steadfast focus on patient convenience and innovation, DOC-AID has expanded to five locations, offering a comprehensive range of services including laboratory testing, occupational health, pediatrics, and telehealth. At the heart of its operations lies a commitment to leveraging technology to deliver fast, effective, and compassionate care.
The clinic’s rapid growth and patient-centered mission have earned it a reputation as a trusted healthcare provider. However, with expansion came operational challenges that required a robust and scalable solution to maintain excellence across locations.
The Challenge
DOC-AID's growth trajectory highlighted operational pain points common in the urgent care sector, such as maintaining consistent communication and knowledge sharing across multiple sites. These challenges included:
Internal Communication: Ensuring seamless communication between clinic teams, administrative staff, and leadership became increasingly complex as new locations opened.
Knowledge Management: Critical resources such as company policies, training materials, and operational procedures were scattered, making them difficult for staff to locate quickly.
Third-Party App Integration: Standardizing access to frequently used business applications was cumbersome, leading to inefficiencies in daily operations.
Data Security: As a healthcare provider handling sensitive patient information, DOC-AID required a system that prioritized security without complicating access protocols.
These challenges risked impacting not only operational efficiency but also the quality of care delivered to patients—a non-negotiable aspect of DOC-AID’s mission.
The Solution
To address these issues, Dr. Saenz implemented Steegle.One, a cutting-edge intranet solution designed to integrate seamlessly with Google Workspace. The decision was driven by Steegle.One’s ability to enhance communication, centralize resources, and ensure robust data security—all while maintaining ease of use for a growing team.
Key features included:
Custom Intranet: A centralized platform housing company updates, training materials, policies, and communication tools.
Cloud-Based Document Management: Secure and easily accessible storage for essential documents.
App Portal Integration: A streamlined interface allowing staff to access key business applications with minimal effort.
Steegle.One’s integration with Google Workspace also ensured data security and compliance with healthcare regulations, offering peace of mind without adding layers of complexity.
The Outcome
Since adopting Steegle.One, DOC-AID Urgent Care has experienced transformative improvements across its operations:
Enhanced Communication: Clear and efficient communication channels across locations have fostered unity and improved collaboration.
Centralized Knowledge Resource: Staff now have immediate access to policies, training materials, and procedures, reducing time spent searching for information.
Streamlined Operations: Simplified workflows and app integrations have minimized administrative burdens, allowing staff to dedicate more time to patient care.
Improved Brand Consistency: Consistent messaging across all locations has reinforced DOC-AID’s identity as a leader in patient-focused care.
A Testament to Success
"Implementing Steegle.One has been pivotal in optimizing our operations as we grow. Our employees has immediate access to the necessary resources, ensuring seamless communication. This efficiency enables us to concentrate on what we do best—delivering top-notch patient care."
Dr. Monica Saenz,
Founder, Doc-Aid
Conclusion:
DOC-AID Urgent Care’s success with Steegle.One exemplifies the power of a well-implemented intranet to address industry challenges. By streamlining communication, centralizing resources, and ensuring data security, Steegle.One has enabled DOC-AID to meet the demands of rapid expansion while maintaining its patient-centered ethos.
Most importantly, the operational efficiencies achieved with Steegle.One have translated directly into improved patient outcomes. Staff now have the tools they need to deliver faster, more effective care, ensuring that every patient interaction reflects DOC-AID’s unwavering commitment to excellence.
Contact Us
Looking for an intranet solution for Google Workspace?
Since 2008, we here at Steegle.com have been delivering intranet development solutions for Google Sites. We have developed Steegle.One intranet system which builds directly to Google Sites for Google Workspace.
As a certified Google Cloud Partner, we specialize in Google Workspace based solutions. Give us a call at US +1 (302) 672 3007 or UK +44 (207) 871 502 or contact us today to view a demo of our intranet solutions, and see how it can help increase employee productivity and save time and money. Click below to learn more about the Steegle.One Intranet solution.