Customer Case Study

Metz Culinary

“Steegle’s intranet solution provided the flexibility and functionality we were looking for.” – Alexis Kropp

Customized Solutions for Comprehensive Needs

Metz Culinary Management and Environmental Services Enhances Communication and Collaboration with Steegle.One Intranet Solution. Established in 1994, Metz began with a mission to deliver restaurant-inspired hospitality through customized on-site management services. Emphasizing a “guest first” philosophy, Metz expanded its offerings to include a facility services division, providing a broader range of outsourcing solutions. Today, Metz ranks among the top 15 dining service contract management companies in the United States, managing over 300 catering sites across industries such as healthcare, education, airports, and corporations, as well as its own restaurants like TGI Fridays and Ruth’s Chris Steak House.

Challenges

Metz’s rapid growth led to communication challenges with site managers and difficulties in providing employees with easy access to vital information. Relying on email and Google Drive shares for all communication proved inadequate, hampering the company’s growth, culture development, and ability to establish a centralized information and knowledge hub.

To address these challenges, Metz evaluated various intranet packages through a thorough selection process. However, they found most options to be inflexible, plagued with data synchronization and security issues, and laden with unnecessary functionality for their operation-heavy business. Given their use of Google Workspace technology and commitment to security, Metz decided to build a solution on Google Sites, partnering with Steegle to leverage the Steegle.One intranet solution and expertise.

Metz is a proven leader in providing full support facility services to schools, healthcare facilities, college and universities, and business and industry. And Intranet for Metz is designed by the Steegle Team

Outcome

This collaboration led to the creation of the powerful Steegle.One intranet platform, aptly named “The Pantry and Supply Closet.” This intranet has enhanced communication by providing a central area for corporate news broadcasts, a robust employee directory with skill search capabilities, a searchable file repository, employee recognition, and a secure location to store the company’s know-how and culture. As a result, The Pantry and Supply Closet has significantly improved the employee experience, supporting Metz’s continued growth and success.

Key Facts - Client Success Stories

  • Location: Metz Culinary Management – Headquartered in Northeastern Pennsylvania, USA, operating in 300+ locations.
  • Industry: Hospitality and Facilities Management (Dining Service Contract Management, Environmental Services).
  • Size: Manages 15,000+ employees across multiple industries, including healthcare, education, airports, corporations, and owns restaurants.
  • Challenges: Metz faced significant communication barriers due to its rapid expansion, with site managers struggling to access important information effectively.
  • Solution Provider: Steegle.com – Partnered to develop the Steegle.One intranet solution tailored to Metz’s needs, utilizing Google Sites for secure, scalable, and flexible intranet capabilities.
  • Outcome: The collaboration led to “The Pantry and Supply Closet,” a comprehensive intranet platform that enhances communication and effectiveness
  • Contact Steegle: Contact Page

“Working with the Steegle team has been an enjoyable and seamless process. They have been a pleasure to work with, consistently responding to our questions and needs, and offering strategic advice on using the platform. In summary, The Pantry and Supply Closet has transformed how we communicate, resulting in a better-informed and connected workforce. We are incredibly pleased with the outcome.”

Alexis Kropp

Senior Marketing Manager, Metz Culinary Management and Environmental Services

“As our business rapidly expanded in both quantity and geographical region, our traditional communication methods and access to information became unsustainable. We needed a solution that could scale with our growth, maintain our high standards for security and brand alignment, and provide our general managers with the necessary resources to perform effectively. Steegle delivered a highly flexible intranet solution that met all our requirements.”

Cory Cochran

Chief Information Officer, Metz Culinary Management and Environmental Services

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